Frequently asked
questions.
Everything people ask before they deploy their first agent. Something missing? Write to hello@waken.sh.
The basics
Waken hosts AI agents. Each agent gets its own virtual machine in the cloud that keeps its files, tools and conversation from one session to the next. Idle agents sleep and wake in under a tenth of a second.
Developers who run agents like Claude Code, Codex or OpenClaw and want them to keep working when the laptop is closed, and products that give each of their users an agent of their own.
Claude Code, Codex, OpenClaw, Cursor, Hermes and ZeroClaw, or your own container image. You can switch the harness of an agent later and keep its files.
In Europe, on our servers. Each agent runs alone on its own virtual machine, encrypted at rest.
Models and keys
You do, with your own key, straight to the provider. Waken takes no cut on tokens.
Anthropic, OpenAI, Google, DeepSeek, Moonshot and OpenRouter, plus Cursor with a Cursor key.
Yes, with Claude Code. You sign in once from the agent's terminal, through Anthropic's own page. Your plan's usage limits apply, and Waken never sees your login.
It is passed to your agent in memory and used only to call the provider you chose. It is never stored in our database and never shown again.
Sleep, memory and rewind
After five quiet minutes, its whole machine is saved and stopped. It keeps its place in your plan, costs nothing extra, and wakes on the next message in 0.08 seconds, mid-thought.
Yes. The conversation, the files and the installed packages stay on its machine for as long as the agent exists.
A saved copy of the whole machine, taken every 15 minutes and whenever you ask. A rewind puts the agent back exactly as it was, in 0.14 seconds.
Yes, with the always-on option on paid plans. By default agents sleep when idle, which costs nothing.
Using your agents
From the dashboard, Telegram, Discord, Slack, your terminal with the CLI, or the HTTP API and SDKs.
Yes. Turn on the desktop and it gets a Linux desktop with Google Chrome that it can see and use. You can watch it live and take over for a login.
Yes. Turn on the phone and it gets an Android phone where it can install apps, tap and type.
Yes. Give it cron schedules or a webhook. It wakes, does the task with its memory, and goes back to sleep.
Plans and billing
Free for three agents with one running at a time. Then €5 a month for ten agents, €20 for twenty and €80 for a hundred, excluding VAT. Sleeping agents do not count as running.
A budget per agent. When its model spend reaches the cap, it stops cleanly and tells you. Exact with Claude Code, estimated from tokens with the other harnesses.
Yes. Your plan stays active until the end of the period you paid for.